1. Secure your accounts
Change compromised passwords, secure your email account, stop communicating with the suspected scammer, and contact financial providers as appropriate.
Fraud recovery checklistRecover first, then send documents securely.
If identity theft or fraud affects an LNFCU account, preserve evidence and use the Secure Document Center for sensitive supporting records requested by staff.
2. Preserve evidence
Keep screenshots, messages, transaction details, telephone numbers, receipts, police or identity-theft reports, and relevant account records.
3. Contact LNFCU
Call 732-323-2496 during normal business hours and explain which LNFCU account or transaction may be affected.
Call LNFCU4. Submit requested documents
Select the appropriate secure document category. Card-dispute or fraud-related files can be routed to the staff mailbox configured by LNFCU administrators.
Secure Document Center5. Keep your confirmation number
The Secure Document Center provides a confirmation number after a successful submission. Retain it with your notes.
Do not send sensitive evidence by ordinary email
Do not place full SSNs, complete account numbers, identity documents, or other high-risk records in a normal email unless LNFCU has explicitly provided an approved protected method.
Emergency card issue? Use the card emergency contacts on Member Quick Help or After-Hours Help rather than waiting for a document review.